Shipping policy

Effective Date: September 23, 2026

Shipping Area

Bright Haven Supply currently ships only to eligible addresses within the United States.

We do not currently offer international delivery. Address eligibility is confirmed during checkout.

Free Standard Shipping

We provide free standard shipping on all eligible orders within the United States.

There is no minimum purchase requirement for standard shipping. If an optional expedited or special delivery service becomes available, its cost will be displayed before payment.

Processing Time

Orders are normally prepared for shipment within 1–2 business days after payment and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed during weekends or holidays begin processing on the next business day. Processing time is separate from carrier transit time.

Estimated Delivery Time

After shipment, estimated delivery is:

3–7 business days

The normal estimated time from order placement to delivery is therefore approximately 4–9 business days.

Delivery times are estimates and may be affected by weather, carrier congestion, remote destinations, address problems, public emergencies, or other circumstances outside our reasonable control.

Furniture and Oversized Products

Furniture or oversized products may require additional handling or may ship in more than one package.

When an order is divided into multiple packages:

  • Packages may arrive on different days;

  • Each available tracking number will be provided separately;

  • Customers will not be charged additional standard shipping fees.

Customers are responsible for confirming that the product and its packaged dimensions can pass through entrances, hallways, stairways, elevators, and other access points.

Unless expressly stated on the product page, standard shipping does not include room-of-choice delivery, assembly, installation, packaging removal, or disposal of existing furniture.

Tracking Information

When tracking is available, a shipping-confirmation email will be sent after the order leaves the fulfillment facility.

Tracking information may require up to 48 hours to begin showing movement after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an address correction is needed, contact info@brighthavensupply.com immediately. We will try to assist, but an address change cannot be guaranteed after processing begins.

If a package is returned because of an incorrect, incomplete, or undeliverable address, any reasonable reshipment cost may be the customer’s responsibility.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will attempt to accommodate the request, but changes and cancellations are not guaranteed once processing or shipment has started. After shipment, an eligible product must follow our standard return procedure.

Shipping Delays

If we cannot ship an order within the stated processing period, we will provide an updated estimate when reasonably possible.

If a material delay occurs before shipment, the customer may accept the revised timeframe or cancel the unshipped order for a full refund.

Lost Packages

If tracking does not show delivery and the package appears lost, contact us at info@brighthavensupply.com.

We will review the tracking record and, where appropriate, open an investigation with the carrier. Carrier investigations may require additional time.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located:

  1. Check entrances, side doors, porches, garages, mailrooms, parcel lockers, and other safe locations.

  2. Ask household members, neighbors, reception staff, or building management.

  3. Confirm that the shipping address on the order is correct.

  4. Contact the carrier for delivery details.

  5. Email us if the package remains missing.

We will provide reasonable assistance with a carrier investigation. Replacement or refund eligibility depends on the investigation results and the delivery circumstances.

Damaged Deliveries

Inspect the package and product promptly after delivery.

If a product arrives damaged, retain the item and all packaging, then email us with:

  • The order number;

  • A description of the damage;

  • Photographs of the product;

  • Photographs of the external and internal packaging;

  • A photograph of the shipping label.

Do not discard, assemble, repair, or return the product until we provide instructions.

Contact

BRIGHT HAVEN SUPPLY LLC
840 Angliana Ave
Lexington, KY 40508
United States

Email: info@brighthavensupply.com