Refund policy

Effective Date: September 23, 2026

30-Day Return Period

Eligible products may be returned within 30 calendar days after the carrier confirms delivery.

A return request must be submitted within this period. All returns require authorization before shipment.

Return Eligibility

To qualify for a preference-related return, the product must:

  • Be unused, clean, and in resalable condition;

  • Be unassembled and uninstalled where assembly or installation is required;

  • Be free of scratches, stains, odors, wear, pet hair, or other signs of use;

  • Include its original packaging;

  • Include all hardware, components, accessories, manuals, and labels;

  • Include proof of purchase from Bright Haven Supply.

Customers may carefully inspect a product after delivery, but use or assembly beyond reasonable inspection may affect return eligibility.

Starting a Return

Email info@brighthavensupply.com within 30 days after delivery and provide:

  • Your full name;

  • Order number;

  • Product you wish to return;

  • Reason for the return;

  • Photographs if the product is damaged, defective, incomplete, or incorrect.

If the return is approved, we will provide instructions and the appropriate return address.

Do not send a product to the company’s business address unless our support team specifically instructs you to do so. Unauthorized returns may be refused or delayed.

Return Shipping Costs

For a return based on personal preference—including a change of mind, unsuitable dimensions, color preference, style preference, or accidental purchase—the customer is responsible for return shipping costs.

Because furniture can be large or heavy, return shipping may be expensive. Customers should carefully review all product dimensions and access requirements before ordering.

Use a trackable and appropriately insured shipping service. The customer is responsible for the return package until it is received at the authorized return location.

If we confirm that a product arrived damaged, defective, incomplete, or materially different from the order, we will cover reasonable authorized return shipping when a return is required.

Furniture Returns

Furniture must be returned unassembled unless assembly was reasonably necessary to discover a concealed defect.

Furniture generally cannot be returned for preference-related reasons if it:

  • Has been fully or partially assembled;

  • Shows tool marks, installation marks, scratches, or wear;

  • Is missing hardware or components;

  • Has been modified, painted, refinished, or repaired;

  • Is not packaged safely for return transportation.

Customers should inspect furniture panels, hardware, glass, finishes, and components before beginning assembly.

Décor Returns

Desktop decorations, glassware, ceramics, sculptures, frames, organizers, and similar décor must be returned unused and with all protective packaging.

Items damaged because of improper unpacking, display, cleaning, handling, or return packaging do not qualify as defective merchandise.

Non-Returnable Items

Unless required by law or received defective, returns are not accepted for:

  • Products returned after the 30-day period;

  • Used, installed, assembled, altered, or damaged products;

  • Personalized, custom-made, or made-to-order items;

  • Gift cards;

  • Clearance or final-sale items clearly marked as final sale;

  • Products missing original packaging, hardware, or accessories;

  • Products damaged by misuse, improper care, or incorrect assembly;

  • Products showing stains, odors, wear, or environmental damage.

Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

If a product is damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible and include photographs of the product, packaging, shipping label, and affected area.

After review, we may provide:

  • A replacement component;

  • Missing hardware;

  • A complete replacement;

  • An appropriate refund;

  • Authorized return instructions.

The available remedy depends on the nature of the issue, product availability, and applicable law.

Do not discard, assemble, repair, or return the product before receiving instructions.

Natural Material and Color Variations

Reasonable differences in wood grain, stone pattern, fabric texture, ceramic glaze, metal finish, handcrafted details, or screen-displayed color are not automatically considered defects.

If you believe a variation is excessive or the product materially differs from its description, contact us with photographs for review.

Exchanges

We do not process automatic direct exchanges.

To obtain a different size, style, finish, or product, request a return for the eligible original item and place a separate order for the replacement.

Refund Inspection

After an authorized return is received, it will be inspected. We will notify you whether the refund has been approved or whether additional information is required.

If a returned product does not satisfy this policy, we may refuse the refund or deduct an amount reflecting missing components or damage, where permitted by law.

Refund Timing

Approved refunds are issued to the original payment method, normally within 5 business days after approval.

Banks and payment providers may require an additional 5–10 business days to display the credit.

For preference-related returns, the customer’s return shipping cost is not refundable. Standard outbound shipping is provided free and therefore has no refundable cash value.

Cancellations

Contact us promptly if you need to cancel an order. Cancellation is not guaranteed after processing begins.

If an order has shipped, it must be delivered and then handled under the standard return procedure.

Contact

BRIGHT HAVEN SUPPLY LLC
840 Angliana Ave
Lexington, KY 40508
United States

Email: info@brighthavensupply.com