Privacy policy

Effective Date: September 23, 2026

Introduction

This Privacy Policy explains how BRIGHT HAVEN SUPPLY LLC, operating as Bright Haven Supply, collects, uses, retains, and discloses personal information when you visit our website, place an order, create an account, or communicate with us.

Information We Collect

Depending on your interaction with our store, we may collect the following categories of information.

Information You Provide

  • Name;

  • Email address;

  • Billing and shipping address;

  • Telephone number, if provided during checkout;

  • Account login information;

  • Order, return, and refund information;

  • Product reviews;

  • Customer-service messages;

  • Information submitted through website forms.

Transaction Information

We collect information about products purchased, order value, discounts, taxes, shipping method, payment status, returns, and refunds.

Complete card details are processed by authorized payment providers. Bright Haven Supply does not directly store complete payment-card numbers.

Device and Website Information

We and our service providers may automatically collect:

  • IP address;

  • Browser and device type;

  • Operating system;

  • Referring page;

  • Pages viewed;

  • Shopping-cart activity;

  • Cookie identifiers;

  • Approximate location derived from an IP address;

  • Dates and times of website interactions.

How We Use Information

We may use personal information to:

  • Process, verify, and deliver orders;

  • Provide order confirmations and tracking updates;

  • Handle returns, refunds, and customer-service requests;

  • Maintain customer accounts and shopping carts;

  • Detect fraud and unauthorized transactions;

  • Protect the security of our website;

  • Improve website functionality and product presentation;

  • Measure website and advertising performance;

  • Send marketing communications when permitted;

  • Maintain tax, accounting, and business records;

  • Comply with legal obligations;

  • Establish, exercise, or defend legal claims.

Cookies and Similar Technologies

Our website may use essential, functional, analytics, and advertising cookies.

Essential cookies support checkout, account access, security, and shopping-cart operation. Optional cookies may help remember preferences, measure website activity, improve performance, or provide relevant advertising.

Where required by law, visitors may manage optional cookies through the website’s privacy controls or cookie banner. Browser settings may also allow cookies to be blocked or deleted, although doing so can affect website functionality.

How We Disclose Information

We may disclose relevant personal information to service providers that assist with:

  • Shopify ecommerce hosting;

  • Payment processing;

  • Fraud prevention;

  • Order fulfillment;

  • Shipping and delivery;

  • Customer support;

  • Website analytics;

  • Advertising and marketing;

  • Cloud storage and information security;

  • Accounting, legal, and regulatory compliance.

These providers receive information for legitimate operational, contractual, security, or legal purposes.

We may also disclose information:

  • When required by law, court order, or lawful government request;

  • To protect customers, our business, or another person’s rights and safety;

  • In connection with a merger, financing, restructuring, acquisition, or sale of business assets.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Certain advertising or analytics activities may be legally defined as selling, sharing, or targeted advertising in some U.S. states. Where applicable, customers may use the website’s Your Privacy Choices or Do Not Sell or Share My Personal Information link or contact us by email.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions;

  • Provide customer service;

  • Prevent fraud;

  • Maintain business and financial records;

  • Resolve disputes;

  • Enforce agreements;

  • Meet tax, accounting, and legal obligations.

Retention periods vary according to the type of information and applicable requirements.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of eligible information;

  • Obtain a portable copy of certain information;

  • Opt out of qualifying sale, sharing, or targeted advertising;

  • Limit certain uses of sensitive information;

  • Appeal the denial of a privacy request;

  • Exercise privacy rights without unlawful discrimination.

To submit a request, email info@brighthavensupply.com. We may need to verify your identity before completing the request.

An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority.

Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us.

Even after opting out of marketing, you may continue to receive non-promotional messages concerning orders, returns, account security, or customer-service requests.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or storage system can be guaranteed completely secure. Customers should use unique passwords and protect their account credentials.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, contact us so that we can review and delete it where appropriate.

Third-Party Links

Our website may contain links to websites or services that we do not control. Their information practices are governed by their own privacy policies.

Changes to This Policy

We may update this Privacy Policy to reflect legal, technological, or operational changes. The revised version will be posted on this page with an updated effective date.

Privacy Contact

BRIGHT HAVEN SUPPLY LLC
840 Angliana Ave
Lexington, KY 40508
United States

Email: info@brighthavensupply.com