Contact information

We’re Here to Help

If you have a question about a product, furniture dimensions, an order, delivery, assembly information, a return, or a payment, contact the Bright Haven Supply customer-support team.

Company Information

Store Name: Bright Haven Supply
Legal Company: BRIGHT HAVEN SUPPLY LLC

Business Address:
840 Angliana Ave
Lexington, KY 40508
United States

Email: info@brighthavensupply.com

We currently provide customer support by email and do not operate a customer-service telephone line.

Response Time

We normally respond within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

Messages received during weekends or holidays will be reviewed on the next business day.

Order Assistance

For faster assistance, include:

  • Your full name;

  • Order number;

  • Email address used during checkout;

  • A clear description of the question or problem.

For damaged, defective, incomplete, or incorrect products, also include clear photographs of:

  • The entire product;

  • The affected area;

  • The packaging;

  • The shipping label.

Returns

All returns require prior authorization.

Please do not mail a product to the business address unless our support team specifically confirms that address in the return instructions.