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Questions about a form, an order, or where an object might live? We are here to help.

Store record

Contact information

Response Time

We normally respond within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

Messages received during weekends or holidays will be reviewed on the next business day.

Order Assistance

For faster assistance, include:

Your full name;
Order number;
Email address used during checkout;
A clear description of the question or problem.

For damaged, defective, incomplete, or incorrect products, also include clear photographs of:

The entire product;
The affected area;
The packaging;
The shipping label.

Returns

All returns require prior authorization.

Please do not mail a product to the business address unless our support team specifically confirms that address in the return instructions.

Email info@brighthavensupply.com Phone 2077468279

Home base Bright Haven Supply LLC
840 Angliana Ave
Lexington, KY 40508
United States

Response rhythm Monday–Friday, 9:00 AM–5:00 PM ETSaturday–Sunday: Closed

Direct channel

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Customer care

Contact

Contact Bright Haven Supply

Have a question about a product, furniture dimensions, an existing order, delivery, assembly, payment, or return? Send us a message and our support team will be glad to assist.

Contact Information

Store Name: Bright Haven Supply
Legal Company: BRIGHT HAVEN SUPPLY LLC

Email: info@brighthavensupply.com

Business Address:
840 Angliana Ave
Lexington, KY 40508
United States

Customer Support

We currently provide customer support by email and through the contact form on this page. We do not operate a customer-service telephone line.

Our team normally responds within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

Messages received during weekends or holidays will be reviewed on the following business day.

Contact Form

Please provide:

Your full name;
Email address;
Order number, if applicable;
The subject of your request;
A clear description of how we can help.

For product questions, include the product name or product-page link.

For an order question, use the same email address entered during checkout and include your order number.

For a damaged, defective, incomplete, or incorrect product, email us directly and attach clear photographs of:

The complete product;
The affected or damaged area;
The external and internal packaging;
The shipping label.

Furniture and Product Questions

Before ordering furniture, we recommend reviewing the complete product dimensions, materials, assembly requirements, and intended use.

If information is unclear, contact us before placing the order. We will provide the product information available to us but cannot confirm whether furniture will fit an individual room, doorway, stairway, or building access point without accurate measurements from the customer.

Return Requests

All returns require authorization.

Do not send a product to the business address shown on this page unless our support team specifically identifies it as the approved return address.

To request a return, email info@brighthavensupply.com within 30 calendar days after delivery and include your order number, the item being returned, and the reason for the request.

Privacy Requests

Requests involving access, correction, deletion, or other privacy rights may be sent to info@brighthavensupply.com.

Please use the subject line:

Privacy Request – Bright Haven Supply

We may request reasonable information to verify your identity before processing a privacy request.

Mailing Notice

The address listed on this page is the business contact address of BRIGHT HAVEN SUPPLY LLC. It is not automatically the return location for merchandise.

Unauthorized return packages may be refused or delayed.