Payment Policy
Effective Date: September 23, 2026
Currency
All prices and transactions on the Bright Haven Supply website are displayed and processed in U.S. dollars (USD) unless otherwise clearly stated.
Accepted Payment Methods
The payment methods currently available for an order are displayed during checkout.
Depending on checkout availability, these may include eligible credit cards, debit cards, accelerated checkout services, or approved digital wallets.
A payment method should not be advertised elsewhere on the website unless it is actually enabled at checkout.
Payment Authorization
By submitting an order, you confirm that:
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The payment information is accurate and complete;
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You are the cardholder or are authorized to use the payment method;
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Sufficient funds or credit are available;
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The billing information matches the information held by the payment provider.
Payment may be authorized or collected when the order is submitted.
Payment Security
Payments are processed through authorized payment providers. Bright Haven Supply does not directly store complete card numbers or card security codes.
Payment providers may use encryption, authentication, tokenization, fraud screening, or other security measures to process transactions.
Billing Information
Customers are responsible for providing an accurate billing address and contact information.
An order may be delayed or canceled if payment cannot be authorized, the billing information cannot be verified, or the transaction is identified as potentially unauthorized.
Taxes
Applicable sales tax is calculated according to the delivery address and displayed during checkout before the order is submitted.
Customers can review the product price, discount, tax, and final total before completing payment.
Free Standard Shipping
Bright Haven Supply provides free standard shipping on eligible United States orders.
No separate standard shipping charge will be added after checkout.
Payment Review
Some transactions may require additional verification to protect customers and our business against unauthorized activity.
We may contact the customer using the information provided with the order. Failure to complete a reasonable verification request may result in order cancellation and refund.
Declined or Failed Payments
If a payment is declined, customers should:
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Confirm that the payment details are correct;
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Confirm that the billing address matches the issuer’s records;
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Contact the bank or payment provider;
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Try another payment method displayed at checkout.
Bright Haven Supply does not control a bank’s decision to decline a transaction.
Charges and Order Confirmation
A charge may appear using the company name, store name, or payment processor descriptor.
Customers should contact us before filing a payment dispute if they do not recognize a charge or believe there is an order problem. We will review the transaction and attempt to resolve legitimate concerns promptly.
Refunds
Approved refunds are returned to the original payment method.
We cannot redirect a refund to another card, bank account, or payment service. If the original account has been closed, the customer should contact the payment provider for assistance.
Please review our Return & Refund Policy for refund eligibility and timing.
Contact
For payment or billing assistance, email:
BRIGHT HAVEN SUPPLY LLC
840 Angliana Ave
Lexington, KY 40508
United States