Frequently Asked Questions

What is Bright Haven Supply?

Bright Haven Supply is an independent U.S. online store operated by BRIGHT HAVEN SUPPLY LLC in Lexington, Kentucky.

We offer desktop décor, practical furniture, home accents, organizers, and other products designed for everyday living and working spaces.

Where do you ship?

We currently ship only within the United States.

Address eligibility is confirmed during checkout.

Do you charge for standard shipping?

No. We provide free standard shipping on eligible U.S. orders with no minimum purchase requirement.

How long does order processing take?

Orders normally require 1–2 business days for payment verification, preparation, and packaging.

Business days are Monday through Friday, excluding U.S. federal holidays.

How long does delivery take?

After shipment, estimated delivery is 3–7 business days.

The normal estimated time from placing an order to delivery is approximately 4–9 business days.

Will I receive tracking information?

When tracking is available, we will send a shipping-confirmation email after your order leaves the fulfillment facility.

Tracking may require up to 48 hours to begin showing movement.

Can products arrive in separate packages?

Yes. Furniture or orders containing multiple products may ship in separate packages and arrive on different days.

When available, separate tracking information will be provided for each package.

Does furniture include assembly service?

Unless a product page expressly says otherwise, standard delivery does not include assembly, installation, packaging removal, or room-of-choice placement.

Some furniture may require customer assembly. Follow all supplied instructions and install recommended anti-tip or wall-anchoring hardware.

How can I confirm that furniture will fit?

Review the complete product dimensions before ordering.

Measure the intended space as well as doors, hallways, stairways, elevators, and other access points. Include space needed for drawers, cabinet doors, chairs, and normal movement around the furniture.

Why might the color or material look slightly different?

Device displays, photography lighting, production batches, and material characteristics can cause reasonable differences in color and appearance.

Wood grain, stone pattern, ceramic glaze, metal finish, fabric texture, and handcrafted details may naturally vary from one product to another.

Can I cancel or change an order?

Contact info@brighthavensupply.com as soon as possible.

We will attempt to help, but a change or cancellation is not guaranteed after processing begins. If the order has shipped, it must follow the return procedure after delivery.

What is your return period?

Eligible products may be returned within 30 calendar days after confirmed delivery.

The product must satisfy the conditions in our Return & Refund Policy, and authorization is required before shipment.

Who pays for return shipping?

For a non-defective return based on preference, dimensions, color, style, or a change of mind, the customer is responsible for return shipping costs.

If we confirm that a product arrived damaged, defective, incomplete, or incorrect, we will cover reasonable authorized return costs when a return is required.

Can assembled furniture be returned?

Furniture generally must remain unassembled and unused for a preference-related return.

If assembly was necessary to discover a concealed defect, contact us with photographs before disassembling, repairing, or returning the item.

What should I do if my order arrives damaged?

Keep the product and all packaging. Do not assemble, repair, discard, or return it before contacting us.

Email info@brighthavensupply.com with your order number and photographs of the product, damage, packaging, and shipping label.

How are refunds issued?

Approved refunds are returned to the original payment method, normally within 5 business days after approval.

Your bank or payment provider may require an additional 5–10 business days to display the credit.

What payment methods do you accept?

The payment methods currently available are displayed during checkout. Available options may include eligible cards and digital wallets.

How can I contact customer support?

Email us at info@brighthavensupply.com.

We currently provide support by email rather than telephone and normally respond within 1–2 business days.